Business Manners

Greeting Basics Business Conversation How to use Honorific Language Name Card Exchange Order of Company Positions Visitor Handling Telephone Handlings Entertaining Question 120
[Welcoming visitors]
■Stand up for the visitor, and welcome them with a smile. "Irasshaimase."
「いらっしゃいませ。」
"Hello."
   
■Confirm company name, person’s name, item of business.  
　-When the visitor has no appointment "Donoyouna goyoukende irasshaimasuka?"
「どのようなご用件でいらっしゃいますか。」
"How may I help you?"
   
　-When the visitor has an appointment "Omachishite orimashita."
「お待ちしておりました。」
"We've been expecting you."
   
[To pass the visitor to the person with whom they are meeting]
■Contact the person to be met with. "○○samaga ××no kende omiedesu."
「○○様が××の件でお見えです。」
"Mr./Ms. ○○ has come to see you about ××."
   
■If the person to be met is not there, explain why they are not there, and let the visitor know when they will return. "Moushiwake gozaimasen. ○○wa tadaima gaishutsushite orimasu."
「申し訳ございません。○○は只今外出しております。」
"I'm sorry but, he is out now."
   
  "△jiniwa modorimasuga, ikaga itashimasuka?"
「△時には戻りますが、いかがいたしますか。」
"○○ will be back by △."
   
■How to guide  
Show where you are headed with your hands. "Kochirae douzo. Goannai itashimasu."
「こちらへどうぞ。ご案内いたします。」
"Please walk this way."
When you walk, walk a few steps ahead of the visitor.
   
■Guiding to a meeting room  
When you show the visitor to the office, say "Kochirade gozaimasu." "Kochirade gozaimasu."
「こちらでございます」
"Here you are."
   
Encourage the visitor to sit at the head of the table. "Douzo okake kudasaimase."
「どうぞお掛け下さいませ。」
"Please have a seat."
   
Once you have confirmed that the person is seated, bow and leave the room. "Shitsurei itashimasu. Shoushou omachi kudasaimase."
「失礼いたします。少々お待ち下さいませ。」
"I'll excuse myself. Could you wait here for a moment?"